STORE POLICY - TERMS AND CONDITIONS.
Most of our products will be vintage or antique. Due to their age, a lot of our items for sale will have wear & tear due to their age, including irregularities, which is not considered damaged or faulty. If you are unsure about an item or have some questions, we’d love to hear from you BEFORE you make your purchase. Do either give us a call or send an email.
The colour of photos : True colours of the photographed items on the web may alter slightly, due to variations on monitor screens. Do contact us if you need to ask any specific questions. Furthermore, we aim to make sure all information is accurate at the time it goes live on the website. Occasionally there may be errors which occur, of which, we aim to correct as soon as they have been highlighted. However, we will not be held responsible or liable for any of these errors.
Most packaging will be recycled where possible, to reduce waste to landfills.
We measure our items & furniture as best we can to give you an approximate size, at all angles. It is your responsibility to check measurements e.g. doorways & entrances or wherever your furniture item will be received whether it be your home, workplace or other location. Please do call us if you need to ask any questions about the width, height & depth of your chosen item. We’d love to hear from you.
3.Shipping/deliveries/ tracking to UK & N. Ireland. (Currently not exporting outside the UK.)
Large items -Please contact us with your delivery postcode to get a quote for your items of furniture or other. You are welcome to arrange your own collection/ pick up/ delivery of your purchased item at our storage locations in Hertfordshire. We use shiply.com, independent private couriers,then Parcel force & Royal Mail’s delivery option of ‘signed for’, when posting other items.
Medium to Smaller items: All other smaller items will also be sent ‘signed for’ & are normally dispatched within
2-3days, after an order has been received.
(If you would like to collect in person or would prefer to arrange your own pick-up & delivery you are very welcome. Our storage locations: Hertfordshire. Postcode: AL10
Please contact us for more details
If you are unable to receive your goods for any reason from Red Cave on the agreed specified day, we reserve the right to charge you for any rescheduled deliveries & cost we incur to rearrange.
We aim to use a tracking service to follow the journey of your purchased item/s.
All our vintage / antique furniture/ products, unfortunately, are NOT returnable due to the nature of their age.
We take great care to photograph our furniture/salvage items to expose any irregularities, small damage, & repairs. Plus, we will write about the condition /size of each item in the description section. Furthermore, If you would like to chat with us about the item in more detail then please do give us a call, BEFORE you make your purchase. We will be more than happy to help & welcome inquiries.
Delivery: Unfortunately, we will not be held responsible for any damage during transit. However, please inform Red Cave as soon as possible if you receive any damaged goods or within 24hrs of receipt.
Red Cave Mob:07712763129
Red cave excepts all major credit cards via PayPal or your own PayPal account. This is our chosen method of payment. We feel it’s the most secure way to make your account transactions as PayPal is one of the most trusted experts in secure online payment.
All prices do not include delivery.
Payment -safeguarding your information:
Paypal Safeguards your personal and financial information, as for PayPal ,this is one of their essential priorities.
How it works: all sensitive information received/sent between their system and your computer, is kept private by automatically encrypting this data.As a world leader in safeguarding paypal are trusted experts to protect your data.
Other information-please note:
We at red cave are entitled and reserve the right to refuse any order placed by you at any time.
Website information/ links etc: Any material downloaded or obtained from our website is done so entirely at your own risk.
Our Terms and Conditions at red cave do not affect your statutory rights.
Credit card details are protected and personal bank cards are not stored.